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Conduct and Culture: Building Better MI for Management and Reporting

  • 12 June 2019
  • 10:00 - 16:00

Overview

Regulators worldwide are making it their business to rebalance their approach to make conduct and culture part of their supervision and enforcement programmes. It will not happen overnight, but there will come a time when the absence of good conduct management skills will be treated just the same as bad conduct. As Mark Steward, Director of FCA Enforcement, said in respect of expectations under the senior management conduct rules back in 2016, “Doing nothing, in circumstances where reasonable steps require something to be done, will not suffice.”

This workshop will focus on how to build the Management Information (MI) to report conduct and culture within your organisation. The course will include;

  • Linking MI to decisions that drive firm value and meet regulators’ expectations – overcoming mindsets that obstruct or foster positive change
  • What we need vs what we have: building focused indicators for effective decision-making and governance
  • How better MI frameworks both produce and reflect improving behaviour and culture – the real success measure of Conduct initiatives
  • How to identify or enhance metrics that strengthen conduct, culture and decision-making to support long term value – applying the conduct lens to the full value chain

Outcomes

  • Planning and designing effective MI
    • Mindsets that obstruct or foster positive change – vested interests and “number comfort”
    • Linking MI to ultimate Long term value, however indirectly 
    • Scalar vs linear indicators; adaptive dashboards and data integrity principles
  • What we have vs what we need
    • Using a behavioural lens to turn old backward looking indicators, into pre-emptive leading indicators 
    • Asking better questions 
  • Impact of better MI on Culture and implications for business management 
    • As Critical analysis, interpretation and thought provocation tools
    • Balanced MI methodology – pictures, not triggers
    • Prioritising new and enhanced metrics – the benefits of newTech
  • How to design better metrics
    • Examples and exercises from industry

Event details

Venue

    Global Relay Communications, 45 Cannon St, London EC4M 5SB

Date and time

    12 June 2019 10:00 - 16:00

Full and associate member rate

£1000 (+VAT)

Non-member rate

£1250 (+VAT)

Book now

Patrick Butler - Academy

Managing Director of Calitor

  • Patrick is Managing Director of Calitor – a regulatory risk management consultancy he founded in 2012.
  • A former Diplomat, Investment Banker, Operating Officer and Compliance head, he works with the Executive Committees of global and national banks to design and implement conduct and culture enhancement programmes and strengthen risk management functions.
  • Based on his extensive practical experience building risk management and compliance functions, in-house conduct academies and coaching senior managers he aligns business goals to long-term regulatory challenges via bespoke solutions integrated into the firm’s own practices, leveraging behavioural change and innovative outcome-focussed methodologies
  • Patrick is developing and implementing a business-wide conduct and culture enhancement programme, underpinning accountability aligned with SMCR, for the UK business of an overseas investment bank. This includes coaching senior management, desk heads and risk functions.
  • He designed and delivers a bespoke course on Regulation, Compliance, Conduct and Behaviour as part of a full Academy for all new intakes for one key client that provides operations control and compliance services to investment banks in the UK
  • Patrick restructured and refocused the Barclays Compliance Career Academy including academic expertise from Cambridge Judge Business School in 2015.
  • He was transformation lead for the compliance function in the RBS project to create a challenge bank (Williams and Glyn) in 2014, building a new target operating model, compliance programme and conduct Risk framework for the retail and small business activities of RBS England and Wales and NatWest Scotland branches that RBS was required to divest by the EU.
  • Patrick restructured and developed the corporate banking compliance function at Barclays to integrate it with Investment Banking Compliance and led the ExCom through cultural change in 2013 as the FCA came into being and the conduct regime in the UK began to grow
  • He also built out the Global Banking Compliance function in EMEA after Bank of America’s acquisition of Merrill Lynch, for the new combined platform in Corporate and Investment Banking, Capital Markets and Research between 2009 and 2012. He also led the FSMA S166 review on Information Controls and Culture to successful outcome in 2012.
  • Before joining Bank of America, Patrick was an Investment banker, business manager and head of strategic projects at HSBC Global Investment Banking and has an MBA from INSEAD business school.
Dr Roger Miles

Dr Roger Miles - Academy

  • Former practitioner turned academic: Was an auditor, investor relations, corporate affairs and advocacy leader. More recently a qualified psychologist and university lecturer.
  • Was BBA Director of Communications (1990s) under Sir Brian Pitman; Board Director in global research and consulting firms; and Head of Risk Communications in the Civil Service.
  • Works with major financial brands on conduct risk frameworks. Having interviewed 250+ firms participating in UK Finance conduct workshops and in-house programmes, 2016-17, he has amassed a unique body of work-in-progress examples of conduct programme and reporting designs, indicators and definitions. This is available to aid Academy discussions of what ‘good conduct’ looks like.
  • PhD in human behaviour (psychology of risk perception; motivation, behavioural governance and economics) and regulatory design.
  • Lecturer at Cambridge University (Centre for Compliance and Trust, Barclays sponsored initiative) and UK Defence Academy.
  • His original research (2006) identified psychological flaws in banks’ risk perception and recommended that government introduce a new approach, ‘behavioural regulation’; this happened in 2013, and is the basis for current conduct regulation.
  • Widely published (Reuters, FT, Berkeley, Risk Books, Kogan Page). Publications include: a handbook on applying behaviour analysis to conduct risk management; risk analysis of ‘how firms inadvertently encourage bad behaviour’, motives for ‘rule-gaming’, institutional deception and irresponsible risk taking; methods for anticipating change in public expectations of social licence ’acceptable conduct’.
  • Taught more than 3000 financial firm managers in 2017, and has taught more than 10,000 manager-level staff in financial, professional and government service during the past decade, normally one-to-one in small group settings (10-20 attendees). Course attendees consistently rate him at 95-100% (expertise, open and engaging, ease of understanding).